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Terms and Conditions

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Carefoeva
Home Healthcare and Air Ambulance Services
Terms and Conditions

1. Definitions

  • 1.1. “Patient” who will receive service under the agreement.
  • 1.2. “LAR” legally acceptable representative of PATIENT.
  • 1.3. "CFS”' refers to as Carefoeva home health care services

2. General Terms

  • 2.1. CFS services are non transferable and only cover the patient named in the patient services Agreement
  • 2.2. The PATIENT/LAR confirms that the nature and scope of Services have been fully explained to him/her.
  • 2.3. The Patient as further completed the Patient Registration Form providing general details, physician details, emergency contact details, medical history including pre-existing medical condition and medication information to the best of his/her knowledge.
  • 2.4. CFS Services are not a substitute for emergency medical services offered at hospitals. In case of a medical emergency, the caregiver should contact emergency service providers such as ambulances and/or rush to nearest hospital along with informing about it.

3. PATIENT/LAR Rights

  • 3.1. Be treated wit. courtesy, dignity respect &be cared for by suitably qualified and trained healthcare staff at all times.
  • 3.2 Have personal and medical information privacy and confidentiality protected as per prevailing government guidelines.
  • 3.3 Have complete information to make an informed decision with respect to the proposed Services being offered.
  • 3.4 Express concern or complain about the care or services provided to them or provide candid feedback on the CFS staff
  • 3.5 Request with supporting reasons for change of CFS Care Professional or any other service.
  • 3.6 LAR shall have a right to terminate this agreement with or without cause or in the event of PATIENT’s death.

4. PATIENT/LAR Obligations

  • 4.1. To provide full and accurate information about PATIENT's health, medical history and personal care needs to the CFS Care Professional.
  • 4.2. To strictly adhere to the advice and instructions given by the Treating Physician.
  • 4.3. To inform Treating Physician immediately, if;
  • 4.3.1. changes In his / her health condition or care needs; or
  • 4.3.2. a medical emergency develops; or
  • 4.3.3. PATIENT's health deteriorates abruptly; or
  • 4.3.4. In the unfortunate event of PATIENT death.
  • 4.4. To provide following documents for PATIENT Including one (1) Proof of identity and one (1) Proof of Address.
  • 4.5. To provide the address of PATIENT/family member where the CFS Staff will be required to report to In writing and ensure that the said address Is a safe and habitable place for CFS Homecare Staff.
  • 4.6. In case the PATIENT/LAR wishes to change any scope of Services or CFS Staff or equipment, the same needs to be intimated to CFS in writing along with supporting reasons In advance CFS shall review and approve the change request in its sol, discretion.
  • 4.7.To inform CFS of any non-availability of PATIENT due to travel etc. at least 2 business days In advance. In case of failure to inform, the Services shall be deemed to have been rendered by CFS until CFS or CFSStaff becomes aware of the absence of the PATIENT. Of CFS by the LAR. CFS would make all efforts to resolve the issue in a holistic manner and take suitable action, as deemed fit.
  • 4.8. To treat all CFS Staff or representative Involved in the, Services, whether residential or not with courtesy and respect at all times. Any find of violent or abusive behavior Including foul language, physical attack or assault, mental harassment, sexual assault and harassment Is unacceptable. Any such acts shall result In immediate termination of contract apart from other suitable police and legal action by CFS
  • 4.9. Any acts of individual misdemeanor or any unlawful behavior on part of any CFS employee/worker/staff provided shall be brought to the knowledge of authorized representative would not bind CFS Into any legal culpability.
  • 4.10. The PATIENT/LAR, will not hire or seek to hire any CFS Staff directly or Indirectly, or solicit, induce, recruit or encourage any of CFS employees or Independent contractors to leave their engagement with CFS for any reason. Any such action will render PATIENT/LAR liable to pay liquidated damages towards loss of cost Incurred for recruitment and training of the CFS Staff The PATIENTAAR agrees that the nurse, attendant or any other staff sent by CFS to his/her some Is for the exclusive purpose of rendering services to the PATIENT only and will not be asked to perform any other household functions or chores.
  • 4.11. The PATIENT/LAR understand that the CFS Staff are neither authorized to accept, have custody of or have the use of cash, credit or debit cards, bank cards, Cheques or other valuables belonging to PATIENT or family members and nor are they to be paid any kind of cash by PATIENT/LAR.
  • 4.12. The PATIENT/LAR is responsible to protect his/her valuables and keep them In safe custody during period of visit by CFS staff . CFS will not be responsible for any such theft or misappropriation and will not pay any claims pertaining to such unauthorized use, theft or misappropriation.
  • 4.13.The PATIENT/LAR shall take good care of the equipment belonging to CFS or Its contractors which Is placed at the residential address of the PATIENT for delivery of Services. In case of any loss or damage to such equipment due to any actor omission of the PATIENT/LAR or other occupants of the premises, the PATIENT/LAR shall make good such loss or damages to CFS.

5. CAREFOEVA Rights

  • 5.1. CFS reserves the right to demand agreed fees in advance and get paid by PATIENT/LAR in advance. In case the amount is not paid within stipulated period, CFS reserves the right to cease delivery of services without prior notice.
  • 5.2. CFS will get suitably reimbursed for all additional or out of pocket expenses incurred by It for services provided to PATIENT.
  • 5.3 CFS may sub-contract any or all services agreed under the Patient Services Agreement to third party partners such as Lab & Diagnostic Vendors, Emergency/Ambulance, Air Ambulance Services Vendors, Medical Equipment Vendors, Health Check-up Partners, Distributors, Chemists etc. to provide value added services to PATIENT.
  • 5.4 CFS will record, save and store all personal information Including health related information of the PATIENT electricity in a secure database. CFS will however not be responsible for any Inadvertent cyber data theft from Its website or databases.
  • 5.5. CFS shall further organize a basic medical assessment of the PATIENT if it so deems fit for the purpose of ascertaining eligibility of the PATIENT. CFS shall have a right to terminate the Patient Services Agreement with or without cause or in the event of patient death an Clause 3.3.6 without advance notice to the PATIENT/LAR.

6. CFS Obligations

  • 6.1 Provide suitably qualified and trained medical and paramedical staff to PATIENT.
  • 6.2.Ensure proper background checks for all staff deployed for services to the PATIENT.
  • 6.3. Ensure proper uniform, hygiene and upkeep of all staff resources deployed at PATIENT's address.
  • 6.4. Maintain PATIENT health data, reports, charts in a physical or electronic file for easy reference.
  • 6.5. Ensure privacy and confidentiality of all PATIENT data as per stipulated government guidelines and regulations subject to CFS Privacy Policy and share the same only with third party medical and paramedical staff In course of the Services &when medically necessary.

7. Indemnification and waiver of liability

  • To the extent permitted by law, the patient/LAR hereby waives his/her right to initiate a claim, action, suit, or legal - proceeding including Criminal Proceedings by whatever name called against CFS and its directors, agents, employees and contractors arising from
  • A. Any pre-existing medical condition of the patient; or
  • B. Any adverse drug reaction; or
  • C. Medical procedure related condition that is not connected to CFS.
  • D. Any services which are not directly provided by CFS
  • E. Patient/relative indemnifies CFS for all losses damages caused due to their negligence/act

8. Arbitration

  • A. That in case of any dispute or difference whatsoever arising between the parties out of or relating to the scope, operation or effect of this Agreement or the breach thereof will be settled through Arbitration presided over by the sole Arbitrator chosen mutually by the Parties. The seat of Arbitration will be Mumbai and the provisions of Arbitration and Conciliation Act, 1996 and any amendments thereof will apply to the said arbitration proceedings
  • B. That the Courts of Mumbai will have Jurisdiction with regard to any Issues pertaining to the arbitration proceedings mentioned above.

Air Ambulance
Terms and Conditions

STANDARD TERMS & CONDITIONS

  • 1.The service is a provided privately on first come first serve bases, under a contract with Carefoeva along with (SLA) Aviation(SLA) and we will be purely following there (SOP) standard operation procedure, terms &conditions, privacy policy require for further deals and hence we declare that there will be no changes made by Carefoeva with the (SLA ) operational documentation for air services. and we advice all our client to read the terms &conditions, privacy policy carefully,before booking any of the services,we understand value of your time and please note once to submit the form we will consider that you have read and understood our operational conditions for services.
  • 2. The estimated amount shall be transferred to ......... bank account 24 hours prior to departure of the aircraft from its base station / intended departure airport of departure.
  • 3. The confirmation of the flight will be based on availability of aircrafts and a receipt of one hundred percent payment in advance.
  • 4. The above given estimate is calculated for ‘nil’ wind conditions. The final invoice /bill will be calculated on the basis of ‘Block Hours’.
  • 5. The timing and the flight schedule are subjected to weather at departure, destination and en route phases of the flight.
  • 6. The flight operational control rests solely with the Pilot-in-Command. Decision to take off / land or divert solely remains with the Pilot-in-Command at all phases of flight. If an emergency situation arises which endangers the safety of persons, passengers or aircraft / helicopter; situation that necessitates any action, then Pilot- in- Command’s decision will be considered as the final decision.
  • 7. A minimum duration of 02:00 hours have to be availed by the client/charterer.
  • 8. The charterer/client will have to pay for accommodation for a day/night halt at the destination city. If the turnaround occurs within the first 3 hours of landing, then there will not be any day halt, any waiting beyond 3 hours will call for day boarding/accommodation charges for crew boarding and stay.
  • 9. The charterer/client has to pay for all additional flying that occurs due to diversion and unforeseen circumstances such as runway closure, diversion due to VIP flights, bad weather, sudden closure of destination airport due to varied circumstances, medical emergency etc. The company shall not be held liable for any kind of delay that takes place due to the above-mentioned reasons.
  • 10. Carefoeva along with Carefoeva along with (SLA) agrees to provide the confirmed aircraft as per the planned schedule. However, if the aircraft becomes unserviceable due to a last-minute technical snag, refusal/withdrawal of permission by ATS, refusal/withdrawal of permission by other govt agencies, or refusal/withdrawal of International permission, the operator is free to cancel the flight without giving any notice or reason.
  • 11. In the event that an aircraft becomes unserviceable due to a last-minute technical snag, Carefoeva along with Carefoeva along with (SLA) may make every effort to provide an alternate similar type of aircraft or substantially similar type of aircraft at the best available rates. The charterer will be responsible for any additional costs associated with the provision of substitute aircraft.
  • 12. The charterer has to provide names of passengers, gender, nationality and other relevant details three days prior to departure for us to get necessary permission from concerned authorities. If there are any non-Indians/foreign guests as passengers, then for certain restricted airports (owned by defense), names have to be furnished 15 days prior to departure.
  • 13.Considering the fact that on many occasions the services are available within a short span of time and it becomes difficult to sign and receive a physical copy of the terms and conditions, if the present contract/terms are communicated and received by the client/charterer and no objection whatsoever is raised, it shall be assumed that there is an acceptance of the given terms and conditions. Furthermore, in case any dispute arises between the charterer and Carefoeva along with Carefoeva along with (SLA) Aviation Services, the place of jurisdiction of disputes shall be the place of location of the Head office of Carefoeva along with Carefoeva along with (SLA) Aviation Services which is Jhalawar, Rajasthan. (Jhalawar District Court).

PAYMENT TERMS

  • 14. 50% of the estimated cost of the flight and services has to be paid in advance when the request to avail the services has been made in order to block the aircraft.
  • 15. 50 % of the remaining amount has to reach our bank account 3 days prior to the date of departure. This will allow us to take necessary domestic / international permissions for us to give the final confirmation.
    • 15. Final Invoice shall be raised within 3 days of departure and payment has to reach us within 7 days of receipt of final invoice.

REFUND TERMS

  • • If the charterer cancels a confirmed flight any time before the stipulated departure time, then 100% of estimated cost shall be forfeited as cancellation amount and no refund will be given.
  • • If the flight has to divert due to situations arising due to bad weather which affects the safety of the passengers/crew/aircraft, we reserve the right to divert and if the charterer cancels, then we forfeit the 100% of the amount for the flight and no refund will be given.
  • • During a medical flight on an Air Ambulance, if the patient becomes critically sick and cannot be taken on the scheduled flight, we reserve the right to forfeit 100% of the amount and no refund will be given.
  • • Covid-19; Due to the ongoing pandemic, if at any time after confirmation of the flight, the medical facilities that the patient was to receive at the destination becomes unavailable or changes due to any other reason, we will not be help liable for it and 100% amount will be forfeited and no refund will be given.
  • • If the patient reaches the airport for the Air Ambulance and he/she has already been moved into the aircraft and/or if the aircraft departs, if the patient is unstable/cannot be taken on the flight as advised by the treating doctor/critical and we cannot continue the flight, 100% amount will be forfeited and no refund will be given.
  • • Due to the ongoing Covid-19 pandemic, if the concerned authorities reject permission to take off or land at the departure or destination aerodrome, 100% amount will be forfeited and no refund will be given.
  • • In case the patient is taken in at the origin aerodrome, and the flight is cancelled we will forfeit 50% of the amount and no refund will be given.
  • • If a situation arises where the scheduled flight has reached the destination to onboard a patient/charterer and the patient/charterer is unable to reach within 01:00 hours of the scheduled time of departure, in that case we have a right to utilize the said plane for another air ambulance/ private charter service given on our schedule and 100% amount will be forfeited and no refund will be given.
  • • If in case of bad weather at destination/alternate, departure and enroute, the flight gets grounded/cancelled and the charterer cancels and manages to get another flight through a third party, Carefoeva along with (SLA) Aviation will not be liable and we will forfeit 100% amount and no refund will be given.
  • • If in case of technical issues of the aircraft at departure, alternate, destination and enroute, the flight gets delayed or grounded and the charterer cancels and manages to get another flight through a third party, Carefoeva along with (SLA) aviation will not be liable and 100% amount will be forfeited and no refund will be given.
  • • The Pilot-in-Command has the sole authority to decide to divert or cancel the flight in case of bad weather conditions and Carefoeva along with (SLA) Aviation will not be liable if the charterer/aggregator chooses to go with another operator. In this case, 100% amount will be forfeited and no refund will be given.

REMARKS

  • 1. No attendant is allowed with Covid patient.
  • 2. Carefoeva along with (SLA) Aviation’s assigned Doctor will converse with the treating doctor and the attendant after confirmation of the flight.
  • 3. Quotation for the flight given by Carefoeva along with (SLA) Aviation is valid up to three hours from the time of issue.